Air Arabia is Looking to Hire Following Staff – Call Center Agent Job in Dubai UAE | Air Arabia Careers Mar 2022

About Air Arabia

Air Arabia is an Emirati low-cost airline with its head office in the A1 Building Sharjah Freight Center, Sharjah International Airport

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About Role

1- Call Center Agent
Full Time
Dubai,UAE

Responsibilities

Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations.
As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.

Requirements

High School/Diploma or equivalent.
Good in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).
No previous experience is required for this role; any experience would be treated as an advantage.
Capability of understanding market trends and channeling them leading to effective customer care solutions
Ability to work for long hours and under pressure.

Job Title	Call Center Agent Job in Dubai UAE \| Air Arabia Careers Mar 2022
Hiring Organization	Air Arabia
Company’s Website	–
Jobs Location	Dubai,UAE
Date Posted	Mar/08/2022
Employment Type	Full Time
Valid Until	Mar/18/2022

Job Details

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