Air Arabia is Looking to Hire Following Staff – Call Center Agent Job in Dubai UAE | Air Arabia Careers Mar 2022
About Air Arabia
Air Arabia is an Emirati low-cost airline with its head office in the A1 Building Sharjah Freight Center, Sharjah International Airport
Get latest jobs update from Air Arabia & apply online now. Here is the open announced vacancy.
1- Call Center Agent
- Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
- Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations.
- As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
- Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
- Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
- High School/Diploma or equivalent.
- Good in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).
- No previous experience is required for this role; any experience would be treated as an advantage.
- Capability of understanding market trends and channeling them leading to effective customer care solutions
- Ability to work for long hours and under pressure.
|Job Title||Call Center Agent Job in Dubai UAE | Air Arabia Careers Mar 2022|
|Hiring Organization||Air Arabia|
|Employment Type||Full Time|
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