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Customer Experience Job at Bupa Insurance KSA 2022

Bupa is Looking to Hire Following Staff – Customer Experience Job at Bupa Insurance KSA 2022

About Bupa

Bupa is an international health insurance and healthcare group with over 31 million customers worldwide. Bupa’s origins and global headquarters are in the United Kingdom.

About Role

1- Customer Experience Excellence
Full Time
Riyadh,Saudi Arabia

Job Description

Design and implement a consistent process with cross functional stakeholders including the providers at each of touching point affecting customer experience at POC.Report all patient experience outcome measures and validate them then share valid ones with assigned providers.Arrange continuous meetings with assigned POC to share patients’ experience & outcome surveys.Demonstrate and Strengthen the healthcare provider partnership and management models.

Responsibilities

A- Design and implement a consistent process with cross functional stakeholders including the providers at each of touching point affecting customer experience at POC.ppropriate and timely manner    
B- Report all patient experience outcome measures and validate them then share valid ones with assigned providers.
C- Implement a process to obtain consistent and systematic feedback from patients during each touchpoint experience (Service Management Board).
D- Lead on sessions with patients, caregivers and frontline staff at assigned POC to redesign their experiences (Experience-based Co-design toolkit).
E- Align with front line employees to deliver excellent service supported by review.
F- Develop processes that build health literacy and awareness of patient rights.     

Requirements

A- Excellent communication skills
B- Excellent computer and presentation skills
C- Healthcare Quality & Service Mindset
D- Bachelor of Industrial Engineering
E- Logical thinking, moderate Presentation and Analytical Skills.

Job TitleCustomer Experience Job at Bupa Insurance KSA 2022
Hiring OrganizationBupa
Company’s Websitebupa.com
Jobs LocationRiyadh,Saudi Arabia
Date PostedFeb/16/2022
Employment TypeFull Time
Valid UntilFeb/26/2022
Job Details

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