Majid Al Futtaim is Looking to Hire Following Staff – Customer Manager Job at Majid Al Futtaim UAE Feb 2022
About Majid Al Futtaim
Majid Al Futtaim was an Emirati billionaire businessman, and the founder and owner of the Majid Al Futtaim Group, an Emirati real estate and retail conglomerate, with projects in Asia and Africa.
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About Role
1- Senior Manager Customer
Full Time
Dubai, UAE
Responsibilities:
- Lead and deliver holistic end to end CX for SHARE working cross functionally across Programme, Digital Product, Partnerships, Marketing and Operations internally as well as with MAF Business Units to ensure best in class customer experience for all SHARE members.
- Manage and deliver experience design, service design, journey mapping for SHARE in collaboration with product managers, commercial managers, operations managers and digital managers. Participate in the design of all new projects to meet CX requirements.
- Lead continuous improvement cycle through periodical review and revisit of process and journeys to optimize effortless CX through cross functional workstreams. Instill a discipline of continuous improvement, testing, learning, and iterating
Requirements:
- University degree in marketing, customer experience, design or business graduate from a recognized business school or university
- Minimum 7 years of relevant experience in CX
- Someone who worked within a large organisation managing CX operations across multiple customer touchpoints
- Someone with hands on CX operations experience in design and journey mapping
- Proven experience leading teams, driving adoption and engagement, and leveraging CX best practice
- Data-driven decision-making skills that feed into the internal organisation
| Job Title | Customer Manager Job at Majid Al Futtaim UAE Feb 2022 |
| Hiring Organization | Majid Al Futtaim |
| Company’s Website | majidalfuttaim.com |
| Jobs Location | Dubai, UAE |
| Date Posted | Feb/19/2022 |
| Employment Type | Full Time |
| Valid Until | Mar/01/2022 |
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