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Customer Service Officer Jobs in Dubai UAE | Airpro Jobs

Airpro is looking to hire staff urgently. Submit your job application now

Job Summary (Airpro Careers)

Job TitleCustomer Service Officer Jobs in Dubai UAE | Airpro Jobs
Hiring OrganizationAirpro
Job LocationDubai, UAE
Date PostedJul-19-2022
Employment TypeFull Time
Last Date to ApplyJul-29-2022

About Company (Airpro Careers)

AIRPRO Industries Built with integrity and Excellence. As the latest division of AADTRA Group, we are pleased to introduce AIRPRO Industries as manufacturers of Grills, Diffuser, Dampers, Fire Rated Air Ducting and Louver systems. AIRPRO Industries creates “Efficient Air Distribution Solutions” with latest automated equipments, based out of Umm Al Quwain, United Arab Emirates. .Customer Service Officer Jobs in Dubai UAE | Airpro Jobs

Get the Latest Airpro job updates & Apply Online now to get hired. Hiring for following vacant position.

1- Customer Service Officer
Full Time
Dubai, UAE

Job Responsibilities:

A- Provide quality customer support by answering customer calls, emails, gathering and analyzing information, resolving customer problems or escalating issues to 2nd level support departments.
B- Conduct classroom and on-site training on all related products
C- Prepare and update documentation to enable and ensure agents fully use the Amadeus functionalities
D- Execute daily tasks assigned such as internal projects on content development, monitor activity on the agents online portal, Amadeus loyalty program, requests from customers or providers, open case monitoring etc. Log all cases in the internal customer relationship management system (CRM).
E- Assist other departments for testing products, functionalities or any customer support activity such as on-site training, migrations, product roll outs etc.

Job Requirements:

A- Diploma/Degree holder OR minimum 3 years, ideally 5 years relevant GDS experience.
B- Professional certification on any GDS or Airline Reservations & Ticketing Systems OR IATA certifications – an asset
C- At least 3 year’s experience in a customer service role, ideally in the aviation industry is required, and 1 year in training/coaching experience is preferred
D- Strong command of spoken & written English
E- Strong Amadeus system functional related knowledge

How to Apply for Airpro Jobs?

Click the below apply link to start our job application

Please Note:
1- Only shortlisted candidates will be invited to appear for the test/interview.
2- Incomplete applications/applications received after the due date will not be considered.
3- Candidates should bring original documents at the time of the interview.

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