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Customer Support Manager Jobs in Dubai – Airbus Careers UAE

Airbus UAE is looking to hire following staff.

Job Summary

Job TitleCustomer Support Manager
Organization NameAirbus
Job LocationDubai, United Arab Emirates
Employment TypeFull Time
Official Websitehttps://www.airbus.com/en
Date Posted30-10-2022
Valid Date10-11-2022

Vacant Position

1- Customer Support Manager
Full Time
Dubai, UAE
Customer Support Manager Jobs in Dubai – Airbus Careers UAE

Job Responsibilities

  • Manage customer portfolio, render an efficient service to customer requests and respond to all customer queries within a reasonable time. 
  • Liaising with the respective stakeholders in Airbus Helicopters France, Deutschland and Customer Centres in order to execute support and services and to build Support & Services offers.
  • Acquire a deep knowledge of your customers through regular contacts and trustee relationships.
  • Ensure customers fidelity and to be the voice of customers internally. 
  • Ensuring customers are advised of extensions in the scope of work (additional work/spares) and that customer written acceptance is duly received. 
  • Ensuring Airbus CRM tool is populated with relevant helicopter and customer information, queries and complaints.
  • Responsible for Marketing Airbus Helicopters customer support services.

Job Requirements

  • Excellent capabilities in Customer relationships. 
  • Excellent interpersonal skills, negotiation skills and conflict resolution skills
  • Displays emotional resilience and the ability to withstand pressure on an on-going basis.
  • Plans and organises tasks and work responsibilities to achieve objectives
  • Good written and verbal communication skills.
  • Knowledge in basic computer tools MS, SAP etc…

Please Note:

  • Only shortlisted candidates will be invited to appear for the test or interview.
  • Candidates should bring original documents at the time of the interview.
  • Click the following apply online link to start your job application.

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