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Customer Support Manager Jobs in Dubai – Airbus Careers UAE

Airbus UAE is looking to hire following staff.

Job Summary

Job TitleCustomer Support Manager
Organization NameAirbus
Job LocationDubai, United Arab Emirates
Employment TypeFull Time
Official Website
Date Posted30-10-2022
Valid Date10-11-2022

Vacant Position

1- Customer Support Manager
Full Time
Dubai, UAE
Customer Support Manager Jobs in Dubai – Airbus Careers UAE

Job Responsibilities

  • Manage customer portfolio, render an efficient service to customer requests and respond to all customer queries within a reasonable time. 
  • Liaising with the respective stakeholders in Airbus Helicopters France, Deutschland and Customer Centres in order to execute support and services and to build Support & Services offers.
  • Acquire a deep knowledge of your customers through regular contacts and trustee relationships.
  • Ensure customers fidelity and to be the voice of customers internally. 
  • Ensuring customers are advised of extensions in the scope of work (additional work/spares) and that customer written acceptance is duly received. 
  • Ensuring Airbus CRM tool is populated with relevant helicopter and customer information, queries and complaints.
  • Responsible for Marketing Airbus Helicopters customer support services.

Job Requirements

  • Excellent capabilities in Customer relationships. 
  • Excellent interpersonal skills, negotiation skills and conflict resolution skills
  • Displays emotional resilience and the ability to withstand pressure on an on-going basis.
  • Plans and organises tasks and work responsibilities to achieve objectives
  • Good written and verbal communication skills.
  • Knowledge in basic computer tools MS, SAP etc…

Please Note:

  • Only shortlisted candidates will be invited to appear for the test or interview.
  • Candidates should bring original documents at the time of the interview.
  • Click the following apply online link to start your job application.

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