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Microsoft Jobs in KSA Feb 2022 | Hiring Customer Success AM

Microsoft Careers is Looking to Hire Following Staff – Microsoft Jobs in KSA Feb 2022 | Hiring Customer Success AM

About Microsoft

Microsoft Corporation is an American multinational technology corporation which produces computer software, consumer electronics, personal computers, and related services.

Get latest jobs update from Microsoft & apply online now. Here is the announced open vacancy.

About Role

1- Customer Success AM
Full Time
Riyadh, Saudi Arabia

Job Description

A customer success managers (CSM) supports your customers as they transition from sales prospects to active users of your products. They’re focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business.

Responsibilities

A- Create and nurture strategic relationships with key customer stakeholders, often as part of a steering committee, to ensure delivery value is on track and major issues are being anticipated, identified, and managed. ​
B- Develop Practice strategy aligned with business and IT objectives, priorities, and strategies of Customers.​
C- Bring Customer and industry insights to the Account Planning rhythm for strategic Customers​
D- Support and coach CSAMs to collaborate with Account Teams in developing Customer Account Plans that align the vision for Microsoft’s offerings with Customer objectives and strategies.​
E- Develop and support CSAMs in portfolio prioritization and planning of Customer engagements to achieve Customer objectives and value.​
F Instill a team culture of identifying and sharing Customer insights and opportunities with the broader Account Team.​
G- Drive partnership with internal Account Teams to identify, create, and support the pursuit of growth opportunities across the Practice. ​
H- Oversee CSAMs in effective delivery against their portfolio of prioritized solutions and workloads to drive Customer value realization and Microsoft cloud consumption.​
I- Anticipate, identify, and mitigate blockers to Customer success goals and partners with internal and external stakeholders to accelerate Customer value realization and Customer satisfaction.​

Requirements

A- ​6+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience
B- Experience driving business change management and/ or technical adoption required​
C- Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of Customers required​
D- Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills required​
E- Proven ability to map Customer needs to solutions required​
F- Understanding of Enterprise cloud workloads required​
G- Ability to stay up to date on new/ improved cross cloud scenarios and workloads required​
I- Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results required​
J- Demonstrated leadership through prior technical, consultative or program delivery coaching/ leadership roles required​
K- Bachelor’s degree in Computer Science, Information Technology, Engineering, Business or related field (or equivalent experience) required​

Job TitleMicrosoft Jobs in KSA Feb 2022 | Hiring Customer Success AM
Hiring Organization Microsoft
Company’s Website
Jobs LocationRiyadh, Saudi Arabia
Date PostedFeb/18/2022
Employment TypeFull Time
Valid UntilFeb/28/2022
Job Details

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