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Officer Service Job in | Doha Qatar | QNB

QNB Careers is Looking to Hire Following Staff – Officer Service Job in | Doha Qatar | QNB

About QNB

Qatar National Bank is a Qatari multinational commercial bank headquartered in Doha, Qatar. It was founded in 1964 and currently has subsidiaries and associates in 31 countries spanning three continents. The bank’s ownership is evenly divided between the Qatar Investment Authority and members of the public\

Get latest jobs update from QNB & apply online now. Here is the announced open vacancy.

About Role

1- Officer Service
Full Time
Doha, Qatar

Job Description

Customer service officers act as the face of a company and directly work with customers to answer their questions or provide additional support where needed. They work in every industry that has a customer pool. Customer service officers report directly to shift supervisors. …

Responsibilities

A- Assist the Assistant Manager Service Quality QNB First / Head Service Quality (SQ) in the development and implementation of the Group’s Service Quality strategy/ plan.
B- Assist the Assistant Manager Service Quality QNB First / Head Service Quality (SQ) in his efforts to keep customer attrition to a minimum and improve usage of the Group’s products and services by ensuring high standards of service quality, thereby resulting in growth in business.ts.
C- Provide inputs to the Assistant Manager Service Quality QNB First / Head Service Quality (SQ) in the creation of Key Performance Indicators (KPIs) for monitoring service quality efforts/ initiatives and monitor their achievements on a periodic basis.
D- Assist in Liaise on continual basis with the other related units/ departments within the Group to obtain information regarding customer feedback/ complaints on timely basis.
E- Assist in Maintaining an Internal and external surveys covering all departments / the customers to know how internal customers are satisfied with the services provided by QNB – Analyze all customer complaints and find the corrective action to resolve it.
F- Assist the Assistant Manager Service Quality QNB First / Head Service Quality (SQ) in the development and implementation of service quality standards in line with applicable best practices and regional considerations.
G- Assist in Identifying & analyzing route cause of all repeated issues and work on reviewing existing and new process
H- Assist in reviewing the resolution of complains (TAT) and find ways to resolve the high TAT transactions.
I- Assist the Assistant Manager Service Quality QNB First / Head Service Quality (SQ) in his/ her mission to evaluate and improve service quality levels on continual basis by
J- Assist the Assistant Manager Service Quality QNB First / Head Service Quality (SQ) in ensuring that the latest trends/ tools/ methodologies in service quality are continually analyzed and reflected in the Group’s service quality efforts, to the extent applicable
K- Possess good knowledge of service quality related issues, standards and the latest trends with respect to measurement/ assessment of service quality.
L- Assist in staff training (especially front-line personnel) on service quality related standards, matters and initiatives, including the latest tools/ trends in conducting service quality checks, in coordination with coaching and mentoring team of group Retail bank

Requirements

A- University graduate with at least 3 years experience in handling service quality issues/ matters preferably in the financial services sector.
B- Fair Knowledge of the latest trends in service quality standards, tools and techniques

Job Title Officer Service Job in | Doha Qatar | QNB
Hiring OrganizationQNB
Company’s Websiteqnb.com
Jobs LocationDoha, Qatar
Date PostedFeb/18/2022
Employment TypeFull Time
Valid UntilFeb/28/2022
Job Details

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