QA Manager Jobs in Dubai | Emirates NBD UAE Sep 2022

Emirates NBD is looking to hire staff urgently. Submit your job application now

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Job Summary (Emirates NBD Careers)

Job Title	QA Manager Jobs in Dubai | Emirates NBD UAE Sep 2022
Hiring Organization	Emirates NBD
Job Location	Dubai, UAE
Date Posted	Sep-15-2022
Employment Type	Full Time
Last Date to Apply	Sep-25-2022

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About Company (Emirates NBD Careers)

Emirates NBD Bank PJSC is Dubai’s government-owned bank and is one of the largest banking groups in the Middle East in terms of assets.. .. QA Manager Jobs in Dubai | Emirates NBD UAE Sep 2022

Official Site Link: www.EmiratesNBD.com

Get the Latest Emirates NBD job updates & Apply Online now to get hired. Hiring for following vacant position.

1- QA Manager
Full Time
Dubai, UAE

Job Responsibilities:

• Is critical to ensure that customers’ complaints are handled end to end with a proper resolution being provided to customers.
• Is critical to ensure that customers’ complaints are handled end to end with a proper resolution being provided to customers.
• Ensure high complaint handling satisfaction score and low customer effort score.
• Plug the gap which currently existing as we do not have an overall view of how complaints are being handled on a day to day basis. This is inherently resulting in repeat SRs being logged for customers who are not happy with the resolution provided.
• Ensure that SRs are not being prematurely resolved just to avoid escalations or to keep escalations under control.

Job Requirements:

• Bachelor degree, or equivalent work experience in a field that develops the skills required for the functions and responsibilities of the position.
• Minimum one (2) year experience in telephone, customer service, or investigative work
• Any CRM tool experience
• Expertise in Banking and Financial Services
• Project  management, planning and execution skills
• Good analytical and communication/presentation skills
• Excellent people management and senior stakeholder interaction skills

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How to Apply for Emirates NBD Jobs?

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Please Note:

• Bachelor’s Degree (any subject)
• Bilingual (Arabic and English), a highly effective communicator at different levels, both oral and in writing.
• Vast knowledge and experience in dealing with different government offices especially the Ministry of Education and KHDA
• Be an excellent team player and have effective communication skills

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إذا كنت تواجه أي صعوبة في التقديم ، فاكتب المعلومات التي تريد الحصول عليها في التعليقات. وستحصل على الإجابة في بريدك الإلكتروني / تعليقك

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