Air Arabia is Looking to Hire Following Staff – Service Quality Officer Job in Dubai UAE | Air Arabia Careers Mar 2022

About Air Arabia

Air Arabia is an Emirati low-cost airline with its head office in the A1 Building Sharjah Freight Center, Sharjah International Airport

Get latest jobs update from Air Arabia & apply online now. Here is the open announced vacancy.

About Role

1- Service Quality Officer
Full Time
Dubai,UAE

Responsibilities

Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management; sets the quality standards based on best practices and business needs to enhance the process flow and working environment.
Contributes in developing, implementing, and enforcing the Service Quality Assurance Manual that covers policies and operating procedures for the Contact Center activities.
Provides assistance in suggesting, introducing and supervising enhancements to the Quality Assurance processes and procedures to achieve high quality in productivity that leads to enhancing customers’ experience and increasing sales.
Supports the Supervisor in guiding, supporting and monitoring the contact center Inbound/Outbound teams’ performance in line with adopted quality standards ensuring policies and procedures are met and adhered to.
Assists in Identifying areas for improvement; recommends development plans and training courses to the management and HR.

Requirements

Bachelor degree in Management/ Administration or equivalent.
Fluent in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).
2+ years of related working experience in similar role in service quality/quality assurance in any service industry, preferably in aviation; experience with low cost airline is a plus.
Capable of using technology systems and tools; proficient in Microsoft Office.
Product knowledge: capability of understanding market trends and channeling them leading to effective customer care solutions.

Job Title	Service Quality Officer Job in Dubai UAE \| Air Arabia Careers Mar 2022
Hiring Organization	Air Arabia
Company’s Website	–
Jobs Location	Dubai,UAE
Date Posted	Mar/15/2022
Employment Type	Full Time
Valid Until	Mar/25/2022

Job Details