Air Arabia is Looking to Hire Following Staff – Service Quality Officer Job in Dubai UAE | Air Arabia Careers Mar 2022
About Air Arabia
Air Arabia is an Emirati low-cost airline with its head office in the A1 Building Sharjah Freight Center, Sharjah International Airport
Get latest jobs update from Air Arabia & apply online now. Here is the open announced vacancy.
1- Service Quality Officer
- Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management; sets the quality standards based on best practices and business needs to enhance the process flow and working environment.
- Contributes in developing, implementing, and enforcing the Service Quality Assurance Manual that covers policies and operating procedures for the Contact Center activities.
- Provides assistance in suggesting, introducing and supervising enhancements to the Quality Assurance processes and procedures to achieve high quality in productivity that leads to enhancing customers’ experience and increasing sales.
- Supports the Supervisor in guiding, supporting and monitoring the contact center Inbound/Outbound teams’ performance in line with adopted quality standards ensuring policies and procedures are met and adhered to.
- Assists in Identifying areas for improvement; recommends development plans and training courses to the management and HR.
- Bachelor degree in Management/ Administration or equivalent.
- Fluent in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).
- 2+ years of related working experience in similar role in service quality/quality assurance in any service industry, preferably in aviation; experience with low cost airline is a plus.
- Capable of using technology systems and tools; proficient in Microsoft Office.
- Product knowledge: capability of understanding market trends and channeling them leading to effective customer care solutions.
|Job Title||Service Quality Officer Job in Dubai UAE | Air Arabia Careers Mar 2022|
|Hiring Organization||Air Arabia|
|Employment Type||Full Time|
Get Latest Air Arabia Jobs Advertisement Updates.Click the below link to start your job application/see the job advertisement
- Driver Jobs in Dubai Jan 2023 – IFZA Careers UAE
- Amazon Jobs in UAE 2023 – Latest Open Vacancies
- McDonalds Jobs in Dubai 2023 – Latest Vacancies UAE
- Emirates Jobs 2023 – Latest Dubai UAE Careers
- Admin Assistant Jobs in Dubai | Enoc Careers UAE
- Application Administrator Jobs in Dubai | Enoc Careers UAE
- F&B Supervisor Dubai Jobs 2023 IHG Hotels UAE Vacancies
- International Free Zone Authority (IFZA) Jobs 2023
- Innovation Manager Jobs in Abu Dhabi | FAB Careers UAE
- Customer Experience Agent Jobs in Dubai | Maersk Careers UAE