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Home » Service Quality Officer Job in Dubai UAE | Air Arabia Careers Mar 2022

Service Quality Officer Job in Dubai UAE | Air Arabia Careers Mar 2022

Air Arabia is Looking to Hire Following Staff – Service Quality Officer Job in Dubai UAE | Air Arabia Careers Mar 2022

About Air Arabia

Air Arabia is an Emirati low-cost airline with its head office in the A1 Building Sharjah Freight Center, Sharjah International Airport

Get latest jobs update from Air Arabia & apply online now. Here is the open announced vacancy.

About Role

1- Service Quality Officer
Full Time
Dubai,UAE

Responsibilities

  • Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management; sets the quality standards based on best practices and business needs to enhance the process flow and working environment.
  • Contributes in developing, implementing, and enforcing the Service Quality Assurance Manual that covers policies and operating procedures for the Contact Center activities.
  • Provides assistance in suggesting, introducing and supervising enhancements to the Quality Assurance processes and procedures to achieve high quality in productivity that leads to enhancing customers’ experience and increasing sales.
  • Supports the Supervisor in guiding, supporting and monitoring the contact center Inbound/Outbound teams’ performance in line with adopted quality standards ensuring policies and procedures are met and adhered to.
  • Assists in Identifying areas for improvement; recommends development plans and training courses to the management and HR.

Requirements

  • Bachelor degree in Management/ Administration or equivalent.
  • Fluent in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).
  • 2+ years of related working experience in similar role in service quality/quality assurance in any service industry, preferably in aviation; experience with low cost airline is a plus.
  • Capable of using technology systems and tools; proficient in Microsoft Office.
  • Product knowledge: capability of understanding market trends and channeling them leading to effective customer care solutions.
Job TitleService Quality Officer Job in Dubai UAE | Air Arabia Careers Mar 2022
Hiring OrganizationAir Arabia
Company’s Website
Jobs LocationDubai,UAE
Date PostedMar/15/2022
Employment TypeFull Time
Valid UntilMar/25/2022
Job Details

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