Job Summary

Vacant Position

1- Social Media Moderator
Full Time
Dubai, UAE
Social Media Moderator Job in Dubai – Concentrix Careers UAE

Resolves customer queries and complaints received from social media platforms within stipulated timeframes/guidelines.
Provides high quality customer service by replying customer enquiries efficiently and politely with correct and complete information and redirects them where appropriate.
Provides customers with product and campaign specific information through owned and managed social media channels.
Monitors brand reputational risk and ensures compliance to all regulatory and legislative requirements, when dealing with queries and complaints that are raised on social media platforms.
Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
Manage a pre defined standard across all customer inquiry and complaints.
Responsible to follow-up on customer enquiry and assigned case till resolution. (Social Media Moderator Job in Dubai – Concentrix Careers UAE)

Minimum 1-2 years in brand management and customer engagement on social media platforms.
2-3 years’ experience in dealing with customer queries and complaints within a bank / financial institution.
Knowledge of banking laws, policies, procedures and practices, most preferred.
Bachelors’ degree (preferably Marketing or English Language)
Excellent English and Arabic communication skills.
Problem solving d query resolution skills.
Good knowledge of current social media channels / technologies
Flexible schedule and able to work long hours, if required

This job was posted on Panasonic Careers website.

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