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Social Media Moderator Job in Dubai – Concentrix Careers UAE

Job Summary

Job TitleSocial Media Moderator
Organization NameConcentrix
Job LocationDubai, United Arab Emirates
Employment TypeFull Time
Official Website
Date Posted01-11-2022
Valid Date10-11-2022

Vacant Position

1- Social Media Moderator
Full Time
Dubai, UAE
Social Media Moderator Job in Dubai – Concentrix Careers UAE

Job Responsibilities

  • Resolves customer queries and complaints received from social media platforms within stipulated timeframes/guidelines.
  • Provides high quality customer service by replying customer enquiries efficiently and politely with correct and complete information and redirects them where appropriate.
  • Provides customers with product and campaign specific information through owned and managed social media channels.
  • Monitors brand reputational risk and ensures compliance to all regulatory and legislative requirements, when dealing with queries and complaints that are raised on social media platforms.
  • Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
  • Manage a pre defined standard across all customer inquiry and complaints.
  • Responsible to follow-up on customer enquiry and assigned case till resolution. (Social Media Moderator Job in Dubai – Concentrix Careers UAE)

Job Requirements

  • Minimum 1-2 years in brand management and customer engagement on social media platforms.
  • 2-3 years’ experience in dealing with customer queries and complaints within a bank / financial institution.
  • Knowledge of banking laws, policies, procedures and practices, most preferred.
  • Bachelors’ degree (preferably Marketing or English Language)
  • Excellent English and Arabic communication skills.
  • Problem solving d query resolution skills.
  • Good knowledge of current social media channels / technologies
  • Flexible schedule and able to work long hours, if required

Social Media Moderator Job in Dubai - Concentrix Careers UAE

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