Air Arabia is Looking to Hire Following Staff – Support Officer Job in Sharjah | Air Arabia Careers UAE Mar 2022
About Air Arabia
Air Arabia is an Emirati low-cost airline with its head office in the A1 Building Sharjah Freight Center, Sharjah International Airport.
Get latest jobs update from Air Arabia & apply online now. Here is the open announced vacancy.
About Role
1- Support Officer
Full Time
Sharjah, United Arab Emirates
Responsibilities
- Acts as the main contact for customers/travel agents/GSAs with respect to inquiries, information, different types of requests, complaints, etc. and ensures all communication and exchanged information are in line with Company’s standards.
- Supports the Contact Center teams by responding to inquiries raised from different channels such as: calls, website, email, social media, online chat and messaging applications.
- Assesses customers’/travel agents’ needs and channels them in the right direction ensuring timely and satisfactory closures of their cases. Follows up with customers/travel agents and internal departments as necessary.
- Provides accurate information about products and services including policies, tickets, reservation, ancillaries, onboard products and services.
- Handles special class bookings related to FAM trips, barter tickets, incentives, complimentary tickets as per the agreed policies and procedures and coordinates with all stakeholders to take the necessary approvals and validations.
- Supports travel agents on system related matters including activation/deactivation of accounts, creation of users, password resets, etc. Coordinates with the relevant stakeholders and escalates any issues as and when necessary.
Requirements
- High School/Diploma or equivalent; Bachelor’s degree in a related stream is preferred.
- 3+ years of related working experience in a similar role in customer service/customer support in any service industry, preferably in aviation.
- Possesses effective communication skills.
- Capable of using technology systems and tools; proficient in Microsoft Office.
- Fluent in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).
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