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Home » Support Specialist Job in Dubai | Latest Parsable Careers UAE Mar 2022

Support Specialist Job in Dubai | Latest Parsable Careers UAE Mar 2022

Parsable is looking to hire following staff – Support Specialist Job in Dubai | Latest Parsable Careers UAE Mar 2022

About Parsable

Parsable empowers industrial workers with modern digital tools to improve productivity, quality, safety and sustainability. Parsable’s Connected Worker® transforms static, paper-based procedures into mobile and interactive work instructions, enabling workers to leverage multimedia formats and collaborate in real time. With Parsable, companies gain unprecedented insight into human work by capturing essential data to improve their operations at scale.

Get latest jobs update from Parsable & apply online now. Here is the open announced vacancy.

About Role

1- Support Specialist
Full Time
Dubai,UAE

Responsibilities

  • Following a case from first contact through to resolution. We’re a lean team so ownership over every interaction and the escalated case is extremely important. You are comfortable shepherding cases and escalations, collaborating with other Parsable teams to ensure your cases get the attention and prioritization needed, including following up in a timely manner with the customer. 
  • Self-starter who is comfortable working in an environment where processes and responsibilities may change on a weekly basis as the business grows, with the ability to identify and take on projects to solve for gaps in the support process
  • Review, gather, and surface customer feedback, feature requests, and product enhancement requests. 
  • Develop, manage, and contribute content to the Help Center, help.parsable.com. A large portion of effective proactive support is providing top-notch self-service materials that are consistently updated with product changes and enhancements. 
  • Internal and external product and subject matter expert, delivering your expert-level knowledge in an effective manner to technical and non-technical users across a wide range of channels.

Requirements

  • 2+ years working directly with SaaS customers in a fast-paced environment
  • Experience with technical troubleshooting, documentation and escalation 
  • Strong written and verbal communication skills, experience communicating technical information to non-technical audiences
  • Comfortable working independently with minimal oversight/direction in a fast paced start-up environment
  • Strong creative problem-solving skills
  • Consistently go ‘the extra mile’ for the cases you’re working on and for your customers
  • Fluent and comfortable working in English & Spanish
Job TitleSupport Specialist Job in Dubai | Latest Parsable Careers UAE Mar 2022
Hiring OrganizationParsable
Jobs Location Dubai,UAE
Date PostedMar/30/2022
Employment TypeFull Time
Valid UntilApr/10/2022
Job Details

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Location: Dubai, United Arab Emirates

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