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Global Program Manager Job in Dubai | Latest SWVL Careers UAE

About SWVL

Swvl is the global leading technology company in the mass transportation market. We are a fast-growing data-driven company that is disrupting the public transportation market on multiple continents making people’s lives better on a daily basis. We are a fast-growing data-driven company that is disrupting this specific market in multiple continents making people’s lives better on-a-daily basis in 12 countries and 22 cities, with the ambition to spread wings far and beyond. We have recently signed a $1.5bn business combination agreement with Queen’s Gambit Growth Capital to go public on Nasdaq. Global Program Manager Job in Dubai | Latest SWVL Careers UAE

Get latest jobs update from SWVL & apply online now. Here is the open announced vacancy.

About Role

1- Global Program Manager
Full Time
Dubai, UAE

Responsibilities

  • Lead and provide guidance to the quality assurance functions across all the markets that Swvl operates in with the aim of enhancing customer service quality levels
  • Liaise with various lines of businesses and regions to calibrate quality audits, implement best practices and drive performance improvements
  • Proactively project manage initiatives for quality improvement and process optimization
  • Develop quality evaluation methodologies to detect, diagnose, and remediate any issues that inhibit customer satisfaction
  • Deep dive and analyze to find trends and root causes of errors to give insights back to the business to remedy areas of improvement
  • Collect and present data to management and Swvl leadership in reports and weekly business reviews

Requirements

  • Exhibit all the core principles of being a Swvler
  • Relevant BSc/MSc or an equivalent professional qualification
  • 4+ years of experience in customer service facing quality assurance, quality audit, service design, service quality, or consulting functions
  • Strong communication and interpersonal skills
  • Strong program/project management skills
Job TitleGlobal Program Manager Job in Dubai | Latest SWVL Careers UAE
Hiring OrganizationSWVL
Jobs LocationDubai, UAE
Date PostedApr/06/2022
Employment TypeFull Time
Valid UntilApr/16/2022
Job Details

How to Apply for Global Program Manager Job at SWVL? Click the below apply link to get started. Official Site link

Global Program Manager Job in Dubai | Latest SWVL Careers UAE

Location:Dubai, United Arab Emirates

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