Global Program Manager Job in Dubai | Latest SWVL Careers UAE

About SWVL

Swvl is the global leading technology company in the mass transportation market. We are a fast-growing data-driven company that is disrupting the public transportation market on multiple continents making people’s lives better on a daily basis. We are a fast-growing data-driven company that is disrupting this specific market in multiple continents making people’s lives better on-a-daily basis in 12 countries and 22 cities, with the ambition to spread wings far and beyond. We have recently signed a $1.5bn business combination agreement with Queen’s Gambit Growth Capital to go public on Nasdaq. Global Program Manager Job in Dubai | Latest SWVL Careers UAE

Get latest jobs update from SWVL & apply online now. Here is the open announced vacancy.

About Role

1- Global Program Manager
Full Time
Dubai, UAE

Responsibilities

• Lead and provide guidance to the quality assurance functions across all the markets that Swvl operates in with the aim of enhancing customer service quality levels
• Liaise with various lines of businesses and regions to calibrate quality audits, implement best practices and drive performance improvements
• Proactively project manage initiatives for quality improvement and process optimization
• Develop quality evaluation methodologies to detect, diagnose, and remediate any issues that inhibit customer satisfaction
• Deep dive and analyze to find trends and root causes of errors to give insights back to the business to remedy areas of improvement
• Collect and present data to management and Swvl leadership in reports and weekly business reviews

Requirements

• Exhibit all the core principles of being a Swvler
• Relevant BSc/MSc or an equivalent professional qualification
• 4+ years of experience in customer service facing quality assurance, quality audit, service design, service quality, or consulting functions
• Strong communication and interpersonal skills
• Strong program/project management skills

Job Title	Global Program Manager Job in Dubai | Latest SWVL Careers UAE
Hiring Organization	SWVL
Jobs Location	Dubai, UAE
Date Posted	Apr/06/2022
Employment Type	Full Time
Valid Until	Apr/16/2022

How to Apply for Global Program Manager Job at SWVL? Click the below apply link to get started. Official Site link

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