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Technical Support Specialist Job at Vision Box UAE 2022

Vision-Box is Looking to Hire Following Staff – Technical Support Specialist Job at Vision Box UAE 2022

About Vision-Box

Vision-Box is a multinational technology company headquartered in Lisbon, Portugal, dedicated to improving the quality, convenience, efficiency and security in government services, travel, border control and all smart facilities. It does this through the superior design, development and implementation of integrated, user-centric, digital identity management solutions and services built upon trusted biometric tokens.

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About Role

1- Technical Support Specialist
Full Time
Dubai, UAE

Responsibilities

  • A mixture of routine system maintenance to ensure our products are working flawlessly by applying software and hardware fixes and updates. Identifying faults both remotely and on-site.
  • Responding to incidents and performing break/fix activities when errors and faults occur.
  • Liaising with customers on-site and remotely and proactively communicating with the Service Manager, escalating issues, and identifying areas where service can be improved.
  • Providing on-site early life support and training users on the system.
  • Analysis of system performance in relation to business benefits.
  • Document cases, recommendations, and resolutions clearly in the ticketing system.
  • Collaborate with Technical Support Experts and Software Development to resolve highly complex technical issues associated with deployment.

Requirements

  • Technical education (Electrical or IT) with at least two years of relevant experience with hardware diagnostics and repair experience and a basic understanding of electrical and electronic components.
  • Knowledge of networking fundamentals (TCP/IP, HTTP, routing, and switching, etc.) and database administration fundamentals (preferably MS SQL Server and/or PostgreSQL).
  • Basic understanding of Information Security principles, security protocols, Public Key Infrastructure (PKI), and basic knowledge of biometric concepts and technologies.
  • Fluent in English and preferable in Finnish.
  • Good understanding of ITIL support principles.
Job TitleTechnical Support Specialist Job at Vision Box UAE 2022
Hiring OrganizationVision-Box
Company’s Websitevisionbox.com
Jobs LocationDubai,UAE
Date PostedFeb/17/2022
Employment TypeFull Time
Valid UntilFeb/27/2022
Job Details

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