Etihad Airways is Looking to Hire Following Staff – Workforce Controller Job in Dubai | Etihad Airways Jobs UAE 2022
About Etihad Airways
Etihad Airways is the second flag carrier of the United Arab Emirates. Its head office is in Khalifa City, Abu Dhabi, near Abu Dhabi International Airport. Etihad commenced operations in November 2003. It is the second-largest airline in the UAE after Emirates. The name Etihad is Arabic for ‘United’.
Latest jobs update from Etihad Airways & apply online now. Here is the open announced vacancy.
About Role
1- Workforce Controller
Full Time
Al Ain, UAE
Responsibilities
- Monitoring the implementation of work activities of individual team members qualitatively and quantitatively
- Ensure accurate planning and adequate staffing for operation regarding all resourcing issues
- Support operation management with all necessary information, planning models and scenarios to facilitate the decision-making process
- Review performance of department based on defined WFM metrics with the teams and assure improvement plans and actions are taken
- Build & maintain forecasting models for volumes & AHT across all functions within the Customer Care unit and achieve a high level of forecast accuracy
Requirements
- 5+ years experience in WFM managing over 250+ FTE with complexity of various languages/sites/vendors
- Knowledge of outsourced operations, processes, reporting tools and operational logistics
- Six Sigma Green Belt is an advantage
- COPC implementation leader is an advantage
| Job Title | Workforce Controller Job in Dubai | Etihad Airways Jobs UAE 2022 |
| Hiring Organization | Etihad Airways |
| Company’s Website | – |
| Jobs Location | Dubai , UAE |
| Date Posted | Mar/14/2022 |
| Employment Type | Full Time |
| Valid Until | Mar/24/2022 |
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